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Protect personal information during KYC

Before submitting identity documents, verify the domain, reason for the request, secure submission route, privacy notice and retention information.

An operator may request verification under its terms, but you should verify that the request is genuine. Confirm the domain and support channel, why each document is needed, whether any sensitive fields may be masked, and how the files are transmitted and retained.

Do not send documents through unsolicited chat or to a personal email address. Never include passwords, wallet PINs or OTPs. We have not verified Buenas's current withdrawal verification requirements.

Read the withdrawal guide and KYC overview.

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